Client Management Software for Banks and Insurances

In the banking sector, customer advisers spend about half of their time on administrative tasks. This time could be rather used for sales activities. For the Wealth Manager, more time means a higher quality of advising or additional recognition of opportunities. For the Personal Banker responsible for thousands of customers, every additional minute spent with each customer counts.

Good client management software must be able to generate more available time for the customer interaction by increasing the efficiency of customer-oriented administration tasks. Then, customer advisers can focus on the actual job - advising customers.

oneDesk offers special functions that, in total, clearly reduce the expenditures for administrative and planning tasks. Time savings of up to 10 percent can be achieved on the administrative effort. The time won can now be invested in the customer. Parallel to this, process runtimes can typically be reduced between 20 and 60 percent. Add to this the positive effect on customer loyalty and satisfaction owing to accelerated processes and reduced error rates.

Reducing administrative tasks by even 5 percent corresponds with an increase of about 10% for actual sales activities for customer advisers.

When all other conditions remain the same, steady transaction rates, average volume growth, and margins can be anticipated. Employing oneDesk in this case alone could generate up to 10% of additional revenue. Improvements to this extent, however, certainly require consistent process orientation and a flexible platform.

The decision to implement new client management software is characterized by the expectations of high return on investment (ROI). Meaning, it depends on the expected benefit and on the required write-off period.

In addition, existing outline conditions must be observed. The level of the budgets, as well as the investment limits, need to be met. A swift or acceptable implementation period also is an important factor. After all, the longer the implementation takes, the greater the differences between current and original requirements will be. The faster the implementation is completed, the sooner the expected benefits will be created.

Quite often, advantages either can not be evaluated easily or only measured indirectly. They play a subordinate role when considering the ROI. Nevertheless, they should be taken into account in the course of the decision-making process.

This is where oneDesk offers extraordinary advantages. The solution provides the platform and the tools for a high benefit potential, and an appropriate project approach to maximize the advantages. The implementation of oneDesk provides excellent possibilities for a high ROI.

All relevant customer information is available in oneDesk. The result is an overall view of the customer, as well as an overview of the sales success.

oneDesk utilizes company-specific guidelines and success indicators to support customer advisors and representatives. Aggregated and clearly summarized information of the customer portfolio is provided, allowing for specific use of time and task prioritization. Information on customer potentials, or indicators on the quality of advising and the likeliness of losing clients, are used. Customers that should be attended to next can then be identified. The encompassing activity management allows for easy handling of the system. This is only possible through the integration of untypical user groups, such as credit risk or compliance officer, the ability to access customer documents, and teamwork being supported beyond department limits.

As a solution provider, Bosch Software Innovations accompanies Client Management projects from the conceptual design of the requested Client Management software to the implementation and the introduction. Only this will ensure that open challenges are not passed on to the next person in line. Your success is our ultimate goal. Customer-focused handling is the way to achieve this objective. Our benchmark is your satisfaction.

oneDesk is process-oriented and has a modular structure, thus providing the required flexibility to comprehensively implement your requirements. For this reason, we have selected a comprehensive project approach. We deliver the full package, all from one source. You are accompanied by our specialists throughout the complete process, from the initial analysis and customization, to the introduction, maintenance and servicing.

„Standard software or customized development?“ This is a typical question, but the choice is not easy. When the choice is on standard software, the next decision has to be taken: Is a fast implementation of importance? Then, individual adaptations are to be limited. Or should the software largely be adapted to the own requirements? In this case, a long and cost-intensive development period has to be taken into account. When selecting a customized development, it is tailor-made, yet also bears high investment risks. Any which way you decide, the compromise is always painful.

oneDesk positions itself between both solutions. How is that possible? We combine a Java-based framework with our Visual Rules technology and consistent process-orientation. This is the only way to achieve high adaptability, flexibility and swift implementation periods - all at the same time.

Successfully facing the competition means being able to swiftly adapt to changing outline conditions. Yet existing IT solutions often stand in their own way, as major adaptations take too long or are too elaborate. Owing to the large share of value that customer processes add up to, high flexibility is of special importance for client management applications.

oneDesk is specially designed to flexibly map customer processes, allowing for swifter implementation of your internal or externally-driven requirements. And, the software is more extensively adaptable to your needs.

How is this possible? On the front end, wizards guide the users through their processes and tasks. These can be quickly adapted, as new functionalities required in the context can be easily integrated in the process. With our Visual Rules software, rules can be graphically defined for the required data inputs and a potential necessary workflow can be created. The combination of these factors is the key to the unmatchable adaptability at relatively short implementation periods.

Customer knowledge is the basis for truly customer-oriented sales activities. Good customer understanding cannot be achieved until all customer information is available to all parties involved in sales. oneDesk combines all important information. Even data, such as customer documents, the compliance journal, transactions or customer communication of relevant channels, are integrated. The comprehensive process view yet also leads to the mapping of process steps and functions, which provide additional information sources.