Digital maintenance processes for fire alarm systems
Requirements: Efficient remote maintenance
Among other specializations, Bosch Sicherheitssysteme GmbH (the Bosch Security Systems company) manufactures and operates sophisticated fire alarm systems. Efficient and cost-effective maintenance and problem detection is thus crucial to the success of this Bosch unit.
Solution: IT infrastructure from Bosch Software Innovations
With an eye on reducing high maintenance costs and optimizing service quality, we custom-designed a remote maintenance software solution for Bosch Sicherheitssysteme GmbH called EffiLink.
We supply a reliable IT infrastructure for EffiLink that meets Bosch security requirements and complies with German governmental regulations. In addition, our inubit BPM software plays a pivotal role by managing the numerous digital processes.
EffiLink makes it possible to establish secure and reliable connections to customers’ terminals. As a result, Bosch Sicherheitssysteme can identify potential malfunctions early on and, if necessary, intervene remotely and quickly.
Result: Optimized maintenance processes and malfunction predictions
Bosch Sicherheitssysteme GmbH uses this secure and reliable remote maintenance solution to optimize its service processes as well as identify likely malfunctions early on and remedy them – with no need for service technicians to respond on site.
Bosch Sicherheitssysteme uses EffiLink to manage 1.5 million sensors and handle some 800 service calls every week.
This makes the manufacturer of security systems better equipped than ever for the future. After all, the digitalization of maintenance processes enables additional efficient service models and revealing data analysis. And more sensors are connected continuously.