Head of Communications
The market leader in franchise catering modernizes the processing of documents with the introduction of standardized electronic processes
McDonald’s Deutschland Inc. has automated its document processing through a standardized, integrated Business Process Management (BPM) software, opting for the inubit Suite of the Berlin-based inubit AG. With its fast and transparent processes involving no discontinuity of media, the company has achieved a high degree of automation and thus reduced the time-consuming switching between paper-based and electronic communication.
To achieve this goal, the steps involved in document processing which were handled through Excel, Access and paper documents had to be made transparent and with no discontinuity of media. “The challenge was to integrate the offered solution into the heterogeneous system landscape which had grown at our company over the years, connecting its various distributed systems. Now we have an excellent solution which allows document processing without any need of stamps and mailboxes,” explained Dieter Opitz, IT manager at McDonald’s Deutschland.
The inubit Suite integrates the existing IT systems and enables document processing with no discontinuity of media, including the connection of digital archiving systems, from the automatic generation of accompanying documents and storage in a master data management system to the transfer of accounting data to the financial accounting system.
The first German McDonald’s restaurant opened on December 4, 1971 in Martin-Luther-Straße in Munich. In a total of 1,415 restaurants nation-wide, McDonald’s and its 246 franchisees employ an annual average of about 64,000 workers. With on average approximately 2.76 million guests daily, McDonald’s is the market leader for gastronomy in Germany.
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