Head of Communications
Allgäuer Überlandwerk GmbH Meets German Federal Network Agency Requirement with inubit Suite
Berlin, 08/20/2012 -
Allgäuer Überlandwerk GmbH (AÜW) has opted for inubit Suite in meeting the German Federal Network Agency requirements in the area of change processes in measurement (WiM). The introduction of WiM has allowed customers to freely choose their meter operators, which in turn calls for simplified and fast processing. Based on the inubit Suite, AÜW has introduced new processes for metering point operation and metering service providers, thus ensuring problem-free comparison of master data and the changes made to it.
For almost 90 years, Allgäuer Überlandwerk GmbH has supplied electricity to households that today number more than 94,000, and now it offers easy switching of meter operators with the aid of inubit Suite. End customers can now select from the diverse service offerings for their electric meter. For electricity providers, the changes required in the course of switching from one provider to another can be handled quickly and easily. The software collects data on business and communication partners at a central point, checks incoming change applications, manages them and completes their processing.
Transparent change processes in measurement
Incoming messages are immediately checked for validity and plausibility. Only if an application fails the automated check will an employee be involved in the review process. In the end, the employee always decides whether to approve the change or reject it based on lack of information. To maintain an overview of the applications, AÜW staff use the inubit Process Monitor. This tool graphically represents the processing and message status of the transmitted market data and compiles reports on the number of implemented or rejected change processes. Werner Kessler, IT manager at AÜW, on the advantages: “This function is particularly important for our staff, since they can access and actively control processes very simply here by clicking buttons. This means that the user ultimately handling the change process is not distracted by the complex procedures occurring in the background.”
The Deadline Monitor further supports AÜW staff in that the deadlines are clearly shown and easily visualized with the aid of Gantt charts. Also, if the deadline threatens to be exceeded, tasks can then be escalated.
Processing times cut in half
“We assume that the manual processing of a change application takes on average 20 minutes. In comparison, the time required with the process support obtained through the WiM solution is only about ten minutes”, explained Kessel. Furthermore, the quality of the processed applications that AÜW can achieve with the WiM solution is considerably higher than with strictly manual processing. “With the extensive amounts of data involved, a clerk is simply unable to continuously collect, prepare and process it in a time-controlled setting without any errors”, Kessler concluded.
About Allgäuer Überlandwerk GmbH
For almost 90 years, AÜW with its extensive services has been a large presence in the Allgäu area. As the largest regional electricity provider, Allgäuer Überlandwerk serves over 94,000 households. We bring our energy, expertise and dedication to where it makes the widest impact: locally in cities and communities.
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