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How the IoT drives digital transformation and customer success
Business white paper

How the IoT drives digital transformation and customer success

The Internet of Things is not just about technology, it goes far beyond that. It is the catalyst for digital transformation.

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Take a holistic approach to the changes needed in a connected world

The Internet of Things (IoT) is not new, but we are only just beginning to see how radically it can change businesses and disrupt industries.

How IoT drives digital transformation and customer success.
The IoT is creating new types of businesses, centered around services and user experience.

From our experience of working with our customers on the IoT, one thing is clear. The IoT is not just about technology, it goes far beyond that.

It is the catalyst for digital transformation that creates new business models focused on the needs of users. These service-based ecosystems start small, to grow fast, supported by new working relationships and a changing mix of workforce skills.

The new thinking behind this holistic approach to the IoT and digital transformation is reflected in this white paper. IoT practitioners, including experts from our partners, analysts, and Bosch, set out how they feel the IoT is shaping and reorganizing the enterprise. In particular, we will look at one aspect that is often overlooked – the human view of the things that are transforming our working lives.

"The influence of the IoT goes far beyond physical connections. IoT is not just an IT question. It is an integral part of the digital transformation that causes profound changes in businesses and their organization, processes, and people."

Steffen Schmickler, VP Customer Success Services

"Bosch Software Innovations takes a holistic approach to transformation. It goes beyond technology to create a culture of change."

Steffen Schmickler, VP Customer Success Services