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Insights about Customer Success Services

How the IoT drives digital transformation and customer success

IoT business white paper

"The influence of the IoT goes far beyond physical connections. IoT is not just an IT question. It is an integral part of the digital transformation that causes profound changes in businesses and their organization, processes, and people."

Steffen Schmickler, Vice President Customer Success, Marketing & Communications, Bosch Software Innovations

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Industrial Internet Consortium: Business Strategy and Innovation Framework

IoT business model white paper

The Business Strategy and Innovation Framework is the most in-depth Industrial IoT-focused business strategy framework comprising expert vision, experience and business strategy best practices from IIC members, including Bosch Software Innovations, InterDigital, Hewlett Packard Enterprise, and Machina Research.

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The IoT Business Model Builder

Together with experts from the University St. Gallen we have published a whitepaper explaining our developed methodology.

IoT business model white paper

The Internet of Things is becoming more and more important in many domains. Because in many cases it has the power to create completely new value propositions, new business models have to be designed for new IoT solutions. In the whitepaper presented here we define business models according to Osterwalder and Pigneur (2010) as “the rationale of how an organization creates, delivers and captures value.” While there is extensive literature available related to business model innovation (e.g., Gassmann et al., 2014) and IoT-induced business opportunities (e.g., Fleisch et al., 2014), the IoT Business Model Builder outlined in this whitepaper provides a hands-on, easy-to-use procedure model for developing business models for IoT offerings. It is based on our experience in designing business models for IoT applications in various domains.

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How the IoT drives digital transformation and customer success

"Bosch Software Innovations takes a holistic approach to transformation. It goes beyond technology to create a culture of change."
Steffen Schmickler, VP Customer Success Services

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Snapshots of IoT business model innovation

In this video, IoT practitioners share their experiences with IoT business model innovation. Organizations have a lot of options if they want to develop business models for the Internet of Things (IoT). But they must make a lot of decisions, too. Companies that manage to systematically think through their IoT approach are well positioned to translate their plan into long-term success. At Bosch Software Innovations, we rely on our scientifically recognized and field-proven methods to support customers to refine their IoT business models.

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My job as an UI/UX designer

What is a job as an UI/UX designer like? Tom Srocke is talking about his work at Bosch Software Innovations.

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UseTree interview - Tom Srocke

In this interview Tom Srocke explains why IT fascinates him, what he thinks about the rapid change in technology and the importance of Usability & UX

Watch interview (German only)