Adaptive Case Management (ACM) is the perfect inubit BPM add-on for those seeking a software solution capable of processing variable, unstructured and knowledge intensive business cases. Classic process management places the process in the foreground and defines workflows on this basis. ACM takes a fundamentally different approach in which the focus always lies on solving a specific (business) case and on the user’s knowledge.
The advantage of inubit ACM is that it gives users the flexibility to decide for themselves which of the proposed sub-processes or activities is best suited to solving the case in hand or whether an entirely new solution would be better. This approach enables optimum use to be made of the employees’ skills and experience, and if the solution they find works well, it can be adapted more easily to similar cases in the future.
inubit ACM is especially tailored to businesses in the service sector, where a flexible response is particularly important, for instance call centers and maintenance organizations. In other words, whenever: