Until recently, only few electricity customers changed their metering service provider. In preparing itself for the future, Allgäuer Überlandwerk, with the support of Bosch Software Innovations, has automated the WiM processes (Change Processes in Measurement). The company has already benefited from this move with a halving of the case processing time alongside process quality that is manually unachievable.
The introduction of “Change Processes in Measurement” has allowed customers to freely choose their meter operators, which in turn calls for simplified and fast processing. With the deadline of October 1, 2011, it was necessary to standardize the predefined processes of the German Federal Network Agency and to provide the infrastructure for its automated processing:
Based on inubit, the required processes such as collection, processing and distribution of the relevant measurement information were introduced:
After only three months of project duration, the tailor-made solution was ready to be implemented at a central site for the gathering of data on market and communication partners, as well as checking, managing and completing the processing of incoming change applications: