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"We rather invest in the optimization of our processes than spend money on new business applications. We remain more flexible when integrating our various systems instead of adapting our processes to a monolithic block. In case a new a process requires a new system, we can simply add this on.“
Thomas Wisgalla, HL komm
Through the expansion of the fiber optic networks (FTTx) new business opportunities in the B2C area are being created. To guarantee a quick and high quality implementation of orders in the mass market while having a shortage in staffing levels a process automation is indispensable for order acceptance/handling and provisioning as well as in the (self-) service area.
A new business field is emerging due to the large bandwidths of fiber optic networks: wholesale. A number of processes are required in order to be able to fully integrate the products and services of third-party providers through to the customer. Interfaces like WITA and S/PRI also need to be able to be easily controlled. inubit is the ideal tool for flexibly mapping the required end-to-end processes.