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Steffen Lehmann - Others

Steffen Lehmann
Sales Director
Phone +49 30 726112-243

Case Studies

"We rather invest in the optimization of our processes than spend money on new business applications. We remain more flexible when integrating our various systems instead of adapting our processes to a monolithic block. In case a new a process requires a new system, we can simply add this on.“

Thomas Wisgalla, HL komm

Customer Care

Content

In the area of operation support and customer service processes Bosch Software Innovations helps its customers with the optimization of customer services and issue resolution for the purpose of improving quality and efficiency as well as the automation of the provisioning processes.

Customer Care

  • 360° customer view: Comprehensive visualization of all customer-relevant data (master data, order and contract information, open tickets) through the integration of all systems
  • Automated diagnosis and visualization of service availability for optimization of call handling times
  • Provisioning of simple repair options for 1st Level Support

Process Support

  • Web-based provisioning of status reports
  • Monitoring and analysis of process flows
  • Simulation of entire process flows
  • Implementation of process portals



Read more about new business fields in the B2C area