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Steffen Lehmann - Others

Steffen Lehmann
Sales Director
Phone +49 30 726112-243

Operation Support und Customer Service Solution

Case Studies

"We rather invest in the optimization of our processes than spend money on new business applications. We remain more flexible when integrating our various systems instead of adapting our processes to a monolithic block. In case a new a process requires a new system, we can simply add this on.“

Thomas Wisgalla, HL komm

Service Provisioning

Content

Operation Support and Customer Service Processes

Bosch Software Innovations supports customers in the telecommunications sector with process-oriented solutions in the area of operation support and customer service processes. The focus is on comprehensive automation of the provisioning processes and optimization in the area of customer service and issue resolution for the purpose of improving quality and efficiency.

Service Provisioning

  • End-to-end automation from order management down to the network element through comprehensive system integration
  • Automated processes for activation, deactivation, and changing of services
  • Support for zero-touch customer activation
  • Scheduled execution of provisioning orders

Process Support

  • Web-based provisioning of status reports
  • Monitoring and analysis of process flows
  • Simulation of entire process flows
  • Implementation of process portals

Read more about new business fields in the B2C area